Frequently Asked Questions
Find answers to all your questions here
FAQ's
How do I reserve a motorcycle?
To reserve a motorcycle, you can contact us via WhatsApp, email, or social media. We will then have you fill out an intake form. A reservation deposit is required to secure your trip.
Is Colombia a Safe Place to Visit?
Yes, we receive this question frequently, and we understand the concerns that travelers may have. Colombia is a beautiful country with friendly and hospitable people. As with any destination, it’s essential to take necessary precautions to ensure your safety.
Having lived in and traveled in and out of Colombia since 2019, I can attest that I have never encountered any safety issues. However, it’s always wise to be cautious and aware of your surroundings, especially when traveling at night or in unfamiliar areas. Avoid areas that give off a negative vibe and trust your instincts. If you’re unsure about a location, it’s best to ask the locals or staff members at Colombia Motorcycle Rental & Tour Co. for advice.
Which motorcycle do you recommend?
The recommendation for a motorcycle depends on your experience level and what you plan to do with it. For beginners or those with limited motorcycle riding experience. For experienced and advanced riders, the recommendation varies depending on the planned trip. For multi-day excursions and long trips outside of the city, the Honda XRE 190 or Hero XPULSE 200 Adventure or similar Adventure motorcycles are recommended. For day adventure trips, the Honda 150 XR is a popular model among local riders and can get you to most destinations safely. Ultimately, it is best to consult with us to determine which motorcycle would be best for your specific needs
What is included with the rental?
All rentals from CMRT include a helmet, a travel phone holder, and a USB charger. Optional storage luggage is also available, even for city scooters. The vehicles are equipped with round-the-clock GPS tracking travel locational services, ensuring that we always know where you are. Additionally, the company has partnered with a service called Global Rescue, which uses US military and local military partnerships around the world to rescue you from any situation you may run into during your trip. All vehicles come equipped with SOAT, which is a mandatory local Colombian medical insurance. If you need gear, we can provide anything you need for an additional low cost. Simply ask, and we will be happy to assist with any additional needs.
What is the rental period?
The rental period varies depending on what you need and which motorcycle or scooter you plan to rent from us. There are special pricing options for extended rentals and tours, and we can also price match if you need us to, (especially if you are on a tight budget). It’s best to discuss your specific needs with our team to determine the rental period that would work best for you.
What should I bring with me?
When embarking on a motorcycle tour across Colombia, it is important to pack appropriately. Some essential items to bring along include:
Appropriate riding gear: This includes a helmet (included), jacket, gloves, pants, and boots designed specifically for motorcycle riding.
Comfortable clothing: You’ll want to bring comfortable clothing to wear off the bike, such as t-shirts, shorts, and sneakers as well as warm clothing when you are in high Andes Mountains.
Rain gear: Colombia is known for its rainy weather, so it’s a good idea to pack rain gear like a rain jacket and waterproof pants.
Sunscreen and sunglasses: Colombia can get quite hot and sunny, so make sure to pack sunscreen and sunglasses to protect your skin and eyes.
Camera: You’ll want to capture all the beautiful sights and experiences on your trip, so bring a camera or smartphone to take photos and videos.
Cash and credit cards: While some places may accept credit cards, it’s always a good idea to have cash on hand for emergencies and to make purchases at smaller establishments.
What documents are required to rent a motorcycle?
Where are we located?
Our rental location is situated in the Poblado Neighborhood of Medellín, Colombia. We utilize various private locations to park our motorcycles, but if you require delivery to your location, we can provide this service for an extra fee. Alternatively, we will inform you of the pick-up location in Poblado the day before your rental commences.
Parking Restrictions & Recommendations Day/ Night?
Is medical insurance included in tours and rentals?
Yes, all motorcycles come equipped with a mandatory medical insurance policy called SOAT (Mandatory Traffic Accident Insurance) in Colombia. SOAT is a type of liability insurance that provides coverage for personal injury and death resulting from traffic accidents. It is required by law for all motor vehicles in Colombia, including motorcycles, and the cost is included in the rental or tour fee.
The coverage provided by SOAT is limited and does not cover property damage or theft. However, it does cover medical expenses, disability benefits, and death benefits for third parties involved in an accident caused by the insured motorcycle. The amount of coverage varies depending on the severity of the injury or death, up to a maximum of approximately 12 billion Colombian pesos (around 325,000 USD) for fatal accidents.
It’s important to note that SOAT only covers third-party liability, meaning it does not provide any protection for the rider or the motorcycle itself. Therefore, it is recommended to purchase additional insurance coverage for the motorcycle and personal accidents, such as comprehensive insurance or travel insurance, to ensure comprehensive protection in case of accidents or theft. If you have any questions about private insurance, please let our team know and we would be happy to connect you with a private provider.
What happens if the motorcycle gets damaged?
Our rental agreement policy requires all clients to sign prior to renting or riding with us. According to the policy, the client is responsible for all damage to or loss of the vehicle, including the cost of repair or the actual cash retail value of the vehicle on the date of the loss if the vehicle is not repairable, whether the client is at fault or not.
In addition, the client is responsible for theft of the vehicle, loss of use, diminished value of the vehicle caused by damage or repair, and a reasonable charge to cover administrative expenses connected with any damage claim, whether the client is at fault or not. It is important to note that the client must report accidents or incidents of theft and vandalism to us and the police as soon as they discover them.
In summary, if the motorcycle gets damaged, the client will be responsible for the cost of repairing the damage or the actual cash retail value of the motorcycle if it is not repairable, as well as other related costs. It is important to carefully read and understand the rental agreement policy before renting or riding with us to ensure that you are aware of your responsibilities in case of any incidents or accidents.
